"Change our policies?" said Santa. "I will not bend the rules for any child!"
"It's outdated Boss," said The Elf. "These kids are more conflicted than ever before. Please."
"No! You're making excuses for them!"
"But Boss-"
"Gray area? Moral ambiguity? Nonsense! There's only naughty and nice! If the children want their toys, then they must be nice!"
"Is a homeless child naughty for stealing food only to feed himself?"
"Absolutely."
"So he should just starve to death?"
"..."
"Right now, those children are doing whatever it takes to survive. The policies need to change. You need to change."