Dial Contact ...

"Can I help you?"
"Yes, that would be nice."
"So, what's your problem, then?"
"You didn't understand me correctly. We're trying everything, here."
"Please be so kind to explain everything to me, from the actual beginning."
"Well, there's this procedure, we're always going through. And until now it has been very successful, if I may say so."
"And you do not believe it will work this time?"
"Not really. But everything will be kept strictly between us, that's a prerequisite."
"That's indubitable. Please continue!"
"We would be glad to comply."
"Always glad to help. Bye."

She removed her helpdesk headset.