We book our holiday accommodation in Devon in advance. So in June 2019 we’d reserved our usual place for the same week in 2020, paying a deposit to the owners’ agents.
Then came Lockdown. Six weeks before June 2020, the agents debited us for the balance of the rental. So my wife told them in that case we would go to the flat in June as planned.
“You can’t; it’s against the law!”
“Then why have you taken our money?”
”It’s in the contract!”
So we transferred to June 2021, but the price was doubled!
To my mind, that’s theft!
Christopher about 2 months ago
It sounds like it to me. I'd have a word with my solicitor, or as we say in the USA, I'd lawyer up!
Neville Hunt about 2 months ago
The disreputable agent, a national chain that took over the very reputable family business that previously ran the agency was taken to court last summer and lost.. lost any remaining semblance of reputation too. Their practices during lockdown were ruled as unlawful. However, by then we had rebooked our holiday and couldn’t be arsed to do anything about it... sadly it’s not as if we can choose which agent we use to get the property we want.🥴
Frenchie about 1 month ago
That is absolutely disgusting. Give them bad review everywhere … Thieves!