Cool approach to hot air

His wife didn't want to sit in the seat next to the exit for takeoff for some reason. It was her allocated seat on a completely full flight - with lots of legroom! She became stroppy! Her husband got abusive with the cabin attendant, who explained airline policy. Another passenger defended the attendant. Mouthy husband set on her defender too. A situation brewing!

The attendant, Eleni, cool, calm and friendly, asked another passenger if she would swap, which of course she would. Brilliantly handled by Eleni.

This was the airline everyone hated. Now it's everyone minus two, Mrs H and me.