Yang

Dear Tom,

I am really sorry to hear of your recent experience and was shocked to learn that our staff was unhelpful .

The good news is that I am now able to form an Action On Customer Feedback Point with the staff member in question so we can continue to Excel in Customer Service!

We look forward to seeing you again soon and I am confident you'll be delighted.

P.s…. I have enclosed a credit note for £4.50 so that you can enjoy your next weekly magazine on us!!!

At Wallady’s We’re All Part of The Service

Jack

(UK)